Terms of Service
These Terms of Service ("Terms") form a binding agreement between you and Lotly Software LLC, a Delaware limited liability company doing business as RentalApplication.ai ("RentalApplication.ai," "we," "us," or "our"). They govern your access to and use of the website at rentalapplication.ai, our applications, screening reports, AI agent services, and any related products (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility and accounts
You must be at least 18 years old and have legal capacity to contract. To order screening reports, you must (a) have a permissible purpose under the federal Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., and (b) where required, complete our landlord certification before pulling FICO-based reports.
You are responsible for safeguarding your login credentials and for all activity under your account. We use email-based one-time codes ("OTPs") for authentication; treat your inbox as you would a password.
2. Permissible purpose & FCRA compliance
You may only request screening reports in connection with a bona fide tenancy decision involving the consumer who is the subject of the report, after obtaining that consumer's written authorization. By requesting a report, you certify that:
- You have a permissible purpose under 15 U.S.C. § 1681b;
- You have obtained the applicant's written authorization to procure a consumer report;
- You will use the report solely for the permissible purpose certified;
- You will comply with all applicable adverse-action requirements; and
- You will not resell, redistribute, or share report contents in violation of the FCRA.
Misuse of consumer reports may carry civil and criminal penalties.
3. Pricing, payment, and refunds
Pricing is shown in the Services and may include per-screening fees, optional add-ons, and rush surcharges. We are a pay-per-screening service: there is no monthly subscription, no minimum, and no contract.
Payments are processed by our payment processor and are charged at the time of order. Because consumer reports are non-returnable, all sales are final once a report has been generated. If a report cannot be produced (for example, the applicant abandons identity verification), we will refund any successfully charged amount within 7 business days.
4. AI agent and reference calls
Our AI agent may place outbound calls to third parties listed by the applicant (such as previous landlords) to collect references. Calls are recorded where lawful. By using this feature, you represent that the applicant has consented to references being contacted. We comply with applicable two-party-consent jurisdictions and do not record where prohibited.
5. Acceptable use
You will not (a) resell or redistribute reports; (b) use the Services in violation of law, including the FCRA, the Equal Credit Opportunity Act, the Fair Housing Act, or any state or local fair-housing rules; (c) reverse engineer, scrape, or interfere with the Services; or (d) submit applicant information you do not have authorization to process.
6. Intellectual property
The Services, including all software, content, branding, and design, are owned by Lotly Software LLC or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, revocable license to use the Services in accordance with these Terms.
7. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE COMPLETENESS OR ACCURACY OF ANY THIRD-PARTY DATA INCLUDED IN A REPORT, AND CONSUMER REPORTS ARE SUBJECT TO THE DISPUTE PROCEDURES OUTLINED IN THE FCRA.
8. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100). WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
9. Indemnification
You will indemnify and hold harmless Lotly Software LLC, its affiliates, and personnel from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Services, or your violation of the FCRA or fair-housing laws.
10. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute will be resolved by binding individual arbitration administered by JAMS in New York, NY, except either party may bring an individual claim in small-claims court. You and we waive any right to a jury trial and to participate in a class action.
11. Changes
We may update these Terms from time to time. Material changes will be communicated via email or in-product notice at least 14 days before they take effect. Continued use of the Services after changes take effect constitutes acceptance.
12. Contact
Lotly Software LLC d/b/a RentalApplication.ai · 5754 Lonetree Blvd, Rocklin, CA 95765 · Contact@RentalApplication.ai